Terms and Conditions

This page sets out the rules that govern use of the Union Jackpots Casino platform and explains the relationship between us and our users. It is intended to be read alongside any game-specific, promotion-specific or payment-specific terms that apply to your activity. By registering and using our services you accept these terms and agree to comply with any additional conditions we publish from time to time.

Account responsibilities

You are responsible for maintaining the confidentiality of your account details and for all activity that occurs under your account. Only you may use your account and you must provide accurate, complete and up-to-date information at registration and when requested during identity verification. We may suspend or close accounts where we suspect unauthorised use, fraud, collusion or other breaches of these terms.

Eligibility requirements

To open an account you must be 18 or over, or meet any higher minimum age set by applicable law. You must be legally permitted to use our services in your place of residence. We reserve the right to refuse registration or restrict access from certain territories and to close accounts that do not meet our eligibility criteria.

Acceptable platform use

Our platform is for lawful, personal use only. Prohibited conduct includes, but is not limited to, fraudulent activity, chargebacks, money laundering, multiple accounts used to gain an advantage, exploiting technical faults, and attempts to manipulate game outcomes. We may withhold funds, cancel bets, void plays or close accounts where prohibited conduct or irregular play is suspected.

General bonus and promotion rules

All bonuses, free spins and promotional offers are subject to their specific terms and conditions, which form part of these terms. Promotions may carry wagering requirements, contribution rates by game, maximum bet restrictions and other limits. We reserve the right to modify, suspend or withdraw promotions at our discretion and to refuse bonus funds where we suspect abuse.

Deposits and withdrawals

Payment options available to you are shown in your account cashier. Deposits should be made from payment methods in your name. Withdrawals are subject to verification checks and may require you to provide identity or address documents. We may impose deposit and withdrawal limits on accounts; these limits will be visible in your account where applicable. Processing times and any fees vary by payment method and are shown in the cashier.

Verification and checks

We will carry out identity, age and source-of-funds checks as part of our verification process. Until verification is complete we may restrict withdrawals, limit transactions or suspend winnings until documentation is accepted. Refusal to provide required documents may result in account closure and forfeiture of pending balances.

Dispute resolution

If you have a complaint you should contact our support team and provide full details. We aim to resolve disputes promptly and fairly. Where a complaint cannot be resolved directly, you may have the right to refer it to an independent adjudicator where applicable; we will explain any available escalation routes on request.

Updates to terms and conditions

We may update these terms from time to time. Where material changes are made we will notify you by message or email and post the revised terms on the site. Continued use of your account after changes are posted constitutes acceptance of the updated terms, so please check this page regularly.