Privacy & Data Protection
This page explains how we collect, use and protect the personal information you give us when you create an account, make transactions or use our site. We are committed to keeping your privacy secure and to being clear about what data we hold and why.
Types of data we collect
Personal data
When you register and verify your account we may collect name, date of birth, address, email, telephone number and identity documents where required for verification. We also keep account credentials, contact history and any information you provide when you contact support.
Technical data
We collect information about your device and connection such as IP address, browser and device type, operating system, language settings and basic location data. We log session activity, game and bet activity, timestamps and preferences needed to operate and secure your account.
Transactional data
We record deposits, withdrawals, payment methods, transaction dates and amounts, balance movements, game stakes and outcomes. This information is used to administer payments, provide account statements and detect suspicious activity.
How we use your information
We use personal and technical data to open and manage accounts, process deposits and withdrawals, carry out identity checks and comply with legal obligations. We use transactional data to process payments and handle disputes. We also use anonymised data for analytics and to improve site performance. Marketing communications are only sent where you have given consent, and you can opt out at any time.
Data protection practices
We protect data using industry-standard measures such as encryption in transit, secure storage, access controls and staff training. Access to personal data is limited to authorised personnel and contracted service providers who process information on our behalf under written agreements. We review our security regularly and apply updates as required.
Cookies and tracking technologies
We use cookies and similar technologies to make the site work, remember preferences, run analytics and support fraud prevention. Some cookies are essential for account sessions, others are used for performance or advertising. You can manage cookie preferences via your browser or the site cookie settings.
User rights
You have rights to access the personal data we hold about you, request correction, request deletion where applicable, restrict processing, and withdraw consent for direct marketing. You may also request portability of data you provided to us. To exercise any right please use your account settings or contact [email protected].
Access, correction and deletion
Requests to access or correct data may require identity verification to protect your account. We will respond to legitimate requests and will retain certain records where retention is required by law or necessary for dispute resolution and fraud prevention.
Information sharing and third parties
We may share data with payment processors, identity verification and fraud prevention providers, analytics vendors and other service providers who act on our behalf. We may also disclose information where required by law or to respond to legal requests. All third parties are contractually obliged to keep your data secure.
Privacy policy updates
We may update this policy from time to time. Material changes will be posted on the site and, where appropriate, notified to account holders. Please review this page periodically to stay informed about how we handle your personal information.